You can save time in the store by pre-booking your repair service appointment online today. We'll take it from there.
You can save time in the store by pre-booking your maintenance service appointment online today. We'll take it from there.
21800 Towncenter Plz Ste 277 Sterling, VA 20164-1824
21800 Towncenter Plz Ste 277
Sterling, VA 20164-1824
WHAT IS WARRANTIED AND FOR HOW LONG
Most parts and services purchased at Firestone Complete Auto Care are covered by a minimum of twelve (12) months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty. Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. This warranty is valid at Firestone Complete Auto Care locations.
Auto parts which prove to be unserviceable during the warranty period, will be replaced free of any additional charge for parts or labor, except as noted under “Exclusions”, below.
Other Service Warranty Exclusions: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.
All Firestone Complete Auto Care guarantees are given by Firestone Complete Auto Care. They are only offered through company–owned Firestone Complete Auto Care stores. These guarantees do not in any way alter the provisions of the "LIMITED NATIONWIDE SERVICE WARRANTY" with regard to the warranty on service or auto parts. The complete terms of the "LIMITED NATIONWIDE SERVICE WARRANTY" are available at every company–owned Firestone Complete Auto Care stores. Find a store near you.
We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period.
The Priced Right promise guarantees that Firestone Complete Auto Care will match any locally advertised price on tires. If you find a better price within 30 days of purchase, we'll refund you 200% of the price difference.†
We value your time, if your vehicle is not ready at the time we promised, we will offer a 10% discount on your next purchase (discount cannot exceed $25.00).‡
At Firestone Complete Auto Care, our goal is customer satisfaction. If you have any questions or concerns regarding the service you received or our nationwide limited warranty, please contact the Manager of the store you visited. You may also contact Customer Retention toll–free at 800–440–4167.
†Customer must provide a current local advertisement. This guarantee excludes wholesale, clearance and closeout prices. This refund is not to be combined with any other offer.
‡Valid at any company-owned store. Subsequent second visit must occur within one year of the original service. This discount cannot be used to reduce outstanding debt.