Service Warranty Options
WHAT IS WARRANTIED AND FOR HOW LONG
Most parts and services purchased at Firestone Complete Auto Care are covered by a minimum of twelve (12) months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty. Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. This warranty is valid at Firestone Complete Auto Care locations.
Auto parts which prove to be unserviceable during the warranty period, will be replaced free of any additional charge for parts or labor, except as noted under “Exclusions”, below.
|Oil Change and Oil Filter||3 Months / 3,000 Miles||3 Months / 3,000 Miles|
|Air, Fuel, Cabin Air and Transmission Filters
(for workmanship and material related issues)
|6 Months / 6,000 Miles||6 Months / 6,000 Miles|
|New or Remanufactured Starters and Alternators||24 Months / 24,000 Miles||12 Months / 12,000 Miles|
|Standard Brake Service - Brake Shoes, Disc Pads (1)||Lifetime (1)||12 Months / 12,000 Miles|
|Standard Brake Service with Brake Fluid Exchange -
Brake Shoes, Disc Pads (1) Service Includes:
Brake Fluid Exchange / Adjust Rear Brakes (if applicable)
|Lifetime (1)||24 Months / 24,000 Miles|
|Lifetime Brake Service - Brake Shoes, Disc Pads, Calipers
and / or Wheel Cylinders, and Brake Installation Hardware (1)
|Lifetime (1)||Lifetime (1)|
|Shocks and Struts||Lifetime||12 Months / 12,000 Miles|
|Steering & Suspension Parts||Lifetime||12 Months / 12,000 Miles|
|Lifetime Alignment Service (2)||N/A (2)||Lifetime|
|Lifetime Wheel Balance (3)||Lifetime (3)||Lifetime (3)|
Other Service Warranty Exclusions: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.
Firestone Complete Auto Care will match any locally advertised price on tires. If you find a better price within 30 days of purchase, we’ll give you twice the amount of the difference back.*
We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re–perform the service at no additional charge to you, during the established warranty period.
We value your time. If your vehicle is not ready at the time we promised, we will offer a 10% discount on your next purchase (discount cannot exceed $25.00) – which is valid at any company–owned Firestone Complete Auto Care location.**
YOUR SATISFACTION IS IMPORTANT TO US
At Firestone Complete Auto Care, our goal is customer satisfaction. If you have any questions or concerns regarding the service you received or our nationwide limited warranty, please contact the Manager of the store you visited. You may also contact Customer Retention toll–free at 800–440–4167.
*Customer must provide a current local advertisement. This guarantee excludes clearances, closeouts, catalogs and internet quotes. This refund is not to be combined with any other offer.
**The subsequent second visit must occur within one year of the original service. This discount cannot be used to reduce outstanding debt.